Policies
    • FAIR PRACTICES CODE

      Fair Practices Code-English

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    • FAIR PRACTICES CODE

      Fair Practices Code - Hindi

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    • Customer Grievance Redressal Procedure

      Customer Grievance Redressal Procedure - English

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    • Customer Grievance Redressal Procedure

      Customer Grievance Redressal Procedure - Hindi

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    • Grievance Redressal - Escalation matrix

      Grievance Redressal - Escalation matrix - English

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    • GRIEVANCE REDRESSAL - ESCALATION MATRIX

      Grievance Redressal - Escalation matrix - Hindi Download PDF
    • Details of Grievance redressal officer

      Details of Grievance redressal officer - English

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    • DETAILS OF GRIEVANCE REDRESSAL OFFICER

      Details of Grievance redressal officer - Hindi Download PDF
    • Schedule of charges

      Information on interest rates, common fees, charges and penalty

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    • MITC

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    • Code of Conduct for field staff

      English

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    • KYC forms - individuals

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    • Internal Guidelines on Corporate Governance

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    • Policy for Determining Interest Rates, Processing and other Charges

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